Leading customer-centric companies view every customer interaction as a chance to create a new offer, increased retention, multiplication of revenue, build loyalty, or easy brand-strengthening ways. Customer relationship management (CRM) processes are used by a company to identify and organize its contacts with its current and prospective customers. CRM softwares are used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.
Afterdoor Solutions’s CRM (Customer Relationship Management) helps companies to optimize the customer relationships by combining marketing, sales, and services. By providing a full-view to customers, the system enables a more dependable and continuous customer dialogue based on actual information. With this more advanced CRM solution, you can create numerous opportunities out of every interaction with global customer across every channel. Ultimately, you gain real customer insight, along with the ability to act on that insight with typical relationship goals like improved services to customers, and to use your customer for targeted marketing.
- Drive customer demand with targeted marketing messages
- Establish a standard,streamlined marketing process with a central marketing platform
- Turn contact centers into Profit centers.
- Increase sales productivity by providing customer insight.
- Manage marketing & sales resources more efficiently